Biltwell Inc. Terms & Service
PRIVACY POLICY:
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
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SECURITY POLICY:
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
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REFUND & EXCHANGE POLICY:
We do not offer a refund on any products sold through the online store unless the product is deemed a warranty or recall item. We do offer a 30 day exchange policy on almost every product we offer. Please call customer service at (951)699-1500 or e-mail info@biltwellinc.com , in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. Any products returned to Biltwell without an RMA number clearly marked on the outside of the package will be returned to sender with no questions asked. Customer’s will be liable for all freight charges incurred on incoming and/or outgoing exchanges unless the products is deemed a warranty in which case Biltwell will cover outgoing shipping charges.
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DELIVERY & SHIPPING POLICY:
Domestic orders placed Monday-Friday typically ship within 24 hours and are shipped out using UPS as the currier. International orders are shipped out on Fridays. If you place an order Friday – Thursday, the order will be sent out via USPS on the following Friday. Please refer to checkout page for exact cost of shipping for the specific order.
